Delivery and Returns
Free Next Working Day Delivery
Your Sally Lane Jewellery will be delivered to you via Royal Mail Special Delivery so you can be assured of its safe arrival the next day when ordered before 2pm (Mon-Fri).
Last order date for Christmas delivery is 21st Dec, for delivery on the 24th December.
Returns and Exchanges
In the unlikely event that you are unhappy with your Sally Lane Jewellery, please contact us at firstname.lastname@example.org within 14 days, stating your order number, and reason for return/exchange. Then please return the item within a further 14 days of notification.
If the item is faulty we will refund the return cost (Royal Mail Special Delivery). It is your responsibility to ensure the package safely reaches us, so tracked mail is recommended.
You will be refunded within 7 days of receipt.
Unwanted gifts may be returned by the 8th January, if you notify email@example.com by the 3rd Jan. Items must be unworn and in original condition.