free next working day delivery (order before 2pm)

Delivery and Returns

Free Next Working Day Delivery

Your Sally Lane Jewellery will be delivered to you via Royal Mail Special Delivery so you can be assured of its safe arrival the next day when ordered before 2pm (Mon-Fri).

Last day for delivery before Christmas is the 21st December (by midnight).

Returns and Exchanges

In the unlikely event that you are unhappy with your Sally Lane Jewellery, please contact us at customercare@sallylanejewellry.com within 14 days, stating your order number, and reason for return/exchange. Then please return the item within a further 14 days of notification.

Returns & Exchanges will be possible up to the 12th January for orders made between now and Christmas.

If the item is faulty we will refund the return cost (Royal Mail Special Delivery). It is your responsibility to ensure the package safely reaches us, so tracked mail is recommended.

You will be refunded within 7 days of receipt.