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Delivery and Returns

 

Free 48 Hr Delivery For Orders Over £70 (otherwise £5)

Your Sally Lane Jewellery will be delivered to you via a Royal Mail signed for service, so you can be assured of its safe arrival within 2 days when ordering before 8pm (excluding Sundays).

 

Returns and Exchanges

In the unlikely event that you are unhappy with your Sally Lane Jewellery, please contact us at customercare@sallylanejewellery.com within 14 days, stating your order number, and reason for return/exchange. Then please return the item within a further 14 days of notification.

If the item is faulty we will refund the return cost (Royal Mail Special Delivery). It is your responsibility to ensure the package safely reaches us, so tracked mail is recommended.

You will be refunded within 7 days of receipt.